It’s Sunday morning and so time for another ramble when I allow you into the deepest recesses of my mind and tell you what I’ve been thinking about this week. As usually, I’m concerned with the weather because I have washing on the line. I’ve also been concerned with my health and with communication.
By Fairy Dharawat.
What is CRM?
CRM (customer relationship marketing) is a marketing model carried out based on research and findings of customer’s behaviour and buying patterns. When does the shopper shop? How often do they make trips to the store? What are the usual items that they prefer and what is their purchasing power? All this data is collected through point of sale.
There are times when our friends need us, more than usual. I took this photograph outside a medical centre. I’d taken a friend to see a doctor. That is one occasion when we need to be more attentive to the needs of our friends. We have to listen, observe and show we care.